5 Year Guarantee

At Compac Furniture we believe in the quality of our products. That's why every item we make is covered by our signature 5 Year Guarantee. To receive the full benefits of this guarantee we recommend that you complete our guarantee registration form for every product you purchase. You can log in whenever you purchase another Compac Furniture product and add it to your list.


Registering your product means that you will not need to provide additional proof of purchase to us when making a claim. (You may still need to keep your docket for the retailer.) You will also be eligible to receive exclusive offers and notification emails when other Compac products are on sale.

To Assure your Guarantee

All our furniture carries a 5 year guarantee against defective materials and workmanship. To ensure that your cabinet remains in top condition, please take note of the following:

Where to store your cabinet:

  • Avoid exposure to prolonged direct sunlight.
  • Keep cabinet in a dry place. Do not place cabinet in a damp environment.
  • Always place your cabinet on an even surface.

Care of your cabinet's surface:

  • Wipe off spilt liquids immediately.
  • Do not place cups or bottles where condensation is likely to occur directly on the surface. Condensation from a glass or water is very damaging to furniture. A coaster or some other kind of protection should be used in these instances.
  • Avoid placing hot items directly on the surface. This includes coffee cups, hair-straighteners, irons etc. A coaster or some other kind of protection should be used in these instances.
  • Clean with a slightly damp cloth and buff dry with a soft dry cloth - microfibre is ideal.
  • Do not allow nail polish, removers, deodorants, diffusers or any other damaging chemicals to come into contact with the surface.
  • We can take no responsibility to staining of surfaces due to contact with dyes, paints, or other staining substances.
  • Compac can take no responsibility for modifications made to the cabinet's surface, e.g. paint, stain, dye etc.

General care of your cabinet:

  • Do not open multiple drawers at any one time. Compac Furniture takes no responsibility for tipping of the cabinet due to opening of multiple drawers.
  • Treat your unit with care. Compac takes no responsibility for damages caused by misuse or ill-treatment.
  • Take care when shifting the unit, so as not to damage it (or yourself!) in any way. Units over 20kgs require two people.
  • This furniture is guaranteed for domestic use only.
  • Compac can take no responsibility for any damages caused by any modifications made to the cabinet, e.g. removal, change or alteration of parts or hardware.

As you will understand there are some things we cannot cover including:

  • Damage through normal wear and tear.
  • Damage from spilt liquids.
  • Exposure to weather, or storage in damp conditions.
  • Commercial use - this furniture is guaranteed for domestic use only.
  • Damage due to misuse. (Contrary to popular opinion, furniture is not designed to be used as a ladder.)
  • Damage caused by incorrect loading, tipping of cabinet or opening of multiple drawers

If you purchased a kitset cabinet we cannot cover the assembly process as this is you putting it together and not us. We do however guarantee that your cabinet will go together if you follow the instructions! If you have any problems assembling you cabinet please click here.

Making a Claim

Assembled Furniture:

If you purchased you furniture fully assembled from a retail store, all claims must be made through the original retailer. You will need to provide proof of purchase. It will also help if you can provide the retailer with the registration number you received when you completed the guarantee registration form. Compac Furniture at its discretion will either repair or replace faulty components. This could involve either sending parts to the retailer or collecting the cabinet for repairs. Compac furniture cannot collect furniture from private addresses and you will need to return the cabinet to the store you purchased it from in this case. Accessories are not covered by our guarantee.

Kitset or Flatpack Furniture:

If you purchased a flatpack or kitset item please fill in a parts ordering form or phone our customer service Team on 0800 100 858. Compac furniture at its discretion will courier replacement parts to anywhere in the North & South Island free of change. If you cabinet is no longer covered by the guarantee parts may still be available but there may be a cost involved. Click here to register.

Click here for guarantee registration